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Quality of care

© UNFPA/Eduard Bîz.
Valentina, from Odessa, Ukraine, while in labour at the Municipal Clinical Hospital Nr.1 from Chisinau, Moldova,  in April 2022.

There has been an unprecedented improvement in access to essential care and services in the past ten years; yet, women, adolescent girls and babies continue to die at an unacceptable rate during pregnancy, childbirth and the first month after birth.

The culprit is the quality of the care they receive. In fact, poor-quality care is responsible for more deaths than lack of access to care in low-and middle income countries.

‘Quite honestly, there can be no universal health coverage without quality care.

– World Health Organization Director-General Dr Tedros Adhanom Ghebreyesus.

©UNFPA/Luis Tato.
Yvonne (right) waits along with other pregnant women to be attended by a midwife prior to a screening with portable ultrasound technology at Ntimaru Sub County Level 4 Hospital in Kehancha, Migori County, Kenya in June 2022.

Quality health services provide care that is:

The World Health Organization released in 2016 a Maternal, Newborn and Child Health Quality of Care Standards Framework detailing the components of quality care and what it takes to implement it:

Many countries are building quality into their health systems,  an arduous process to change at national, subnational and community levels the way health services are designed – with the engagement of the communities they serve – and provided. 

Improving quality of care requires:

See also the work of the Quality of Care Network.

Source: Quality of Care, World Health Organization https://www.who.int/health-topics/quality-of-care.

The impact

* The Lancet Global Health Commission on High Quality Health Systems in the SDG Era.
**  and *** Key data https://www.who.int/news-room/fact-sheets/detail/quality-health-services.

Every Woman Every Newborn Everywhere calls for quality care as an essential step to reduce maternal and newborn mortality and stillbirths.

©UNFPA/Zaeem Abdul Rahman.
A midwife, who is supported by the UNFPA Mobile Health Team, providing services to a patient in the earthquake affected Gayan District, Paktika, Afghanistan, in July 2022.

News and events

Resources

Every Woman Every Newborn Everywhere Results Framework, 2022-2025

The Results Framework for EWENE, detailing deliverables for each of the ten milestones: Policy and plans, Investment, Response and Resilience, Quality of care, Health workforce, Medical commodities and devices, Data for Action, Equity, Accountability, Research/innovation/knowledge exchange.

Six years to the SDG deadline: Six actions to reduce unacceptably high maternal, newborn and child deaths and stillbirths

A two-pager published by ENAP EPMM and Child Survival Action ahead of the World Health Assembly 2024.

Guidance on developing national learning health-care systems to sustain and scale up delivery of quality maternal, newborn and child health care

Explore further and accelerate change